FAQs
Discover answers to the most commonly asked questions about buying from TransDev. Just click on the relevent topics below.
Topics
Products & Services
Coronavirus Corvid-19
Like many UK businesses, TransDev is keeping abreast of UK Government and Health Authority advice on the Coronavirus. We do this in order to protect our staff, suppliers, and customers, whilst ensuring we can maintain the best business levels possible under the prevailing circumstances.
Our stock levels remain high and are constantly under review and we are well-positioned to support customers for an extended period of disruption. We also already have sourcing options outside the current major Coronavirus affected areas. Should it become necessary our own in-house Manufacturing capability offers customers another crucial option.
What do you sell?
TransDev is a mixed Manufacturer/Distributor. We source, manufacture and distribute a comprehensive range of power transmission, conveying and motion components. Standard belts, pulleys, chain, sprockets, gears, wear strips & guides, bushes, couplings, bearings and other hardware are joined by bespoke manufactured projects, reworked items and plastics.
What brands do you stock?
TransDev is an Authorised Distributor for a large and growing list of quality brands as well supplying its own manufactured and labelled products. Current brands include ContiTech, BRECO, IKO, NTN SNR, Volta, Ferropan, Esband, Wippermann, TYC and Resatec.
TransDev is also a member of the leading European group of manufacturers and sales companies in the field of polyurethane timing belt technology. Partners include ContiTech and BRECO.
How much stock do you hold?
TransDev has over 70,000 square feet of production and warehouse space and stocks over 44,000 products with a value of over £4 million. The majority of our stock is held in automated storage and retrieval machines for optimal picking accuracy and space usage.
Who do you sell to?
We sell globally to individuals, the trade and OEMs (Original equipment Manufacturers) across a myriad of industries. We work with buyers and purchasing teams, design engineers, maintenance personnel, end users, trade desks and distributors.
What services do you offer?
Our Technical team in conjunction with our field based Sales Engineers can provide everything from onsite inspections and fact finds to design and product advice. We use AutoCAD and Solidworks for 2D and 3D CAD design and can assist with your project from early concepts to prototyping, as well as advise on suitable products for unique applications. We also offer a kitting service, breakdown and onsite repair and fitting.
Quality
How are my goods packaged?
We have an excellent reputation for the quality of our packaging and can label and by arrangement package according to individual requirements. Products can be part marked using laser and digital printing. We can shrink wrap, box, individually bag and any number of other permutations to reflect yours, or your end user’s requirements. We are also focused on the accurate fulfillment of kitted components. Just talk to our sales team to learn more.
What about Quality Assurance?
TransDev has been quality assured since 1965. This is backed up by our ISO 9001: 2015 certification. Certificates of Conformity are also available on request. For further information please contact our Quality Team on +44 (0)1202 675555 or email
How traceable are my goods?
Many products are batch traceable and can be supplied in accordance with REACH, RoHs and WEEE. Full material certification is also available on many items upon request. For further information please contact our Quality Team on +44 (0)1202 675555 or email
How are goods labelled?
Using a number of methods, including laser part marking and digital printing, goods can be clearly labelled with customer part and order numbers. Please ask your TransDev sales contact for information and costs.
Delivery (Stock/Standard Products)
Do you do next day delivery?
Orders for standard items taken before 4.30pm on a weekday (excluding bank holidays and closures) can be delivered next day to UK mainland addresses, dependent on product and availability and subject to terms and conditions.
Where do you deliver to?
TransDev deliver goods globally (subject to postal charges, duties and local taxes etc). If you have any queries about arrangements for shipping to your location, duties or associated paperwork then just contact our Sales team.
How are my goods packaged?
We have an excellent reputation for the quality of our packaging and can label and by arrangement package according to individual requirements. Products can be part marked using laser and digital printing. We can shrink wrap, box, individually bag and any number of other permutations to reflect yours, or your end user’s requirements. We are also focused on the accurate fulfillment of kitted components. Just talk to our sales team to learn more.
Quotes and Orders
What are your opening hours?
Our opening hours are 9-5pm, Monday to Friday (exc Bank Holidays and closures). You can contact us via email, telephone, fax, this website or visit us.
Our Address: Transmission Developments Co (GB) Ltd, Dawkins Road, Hamworthy, Poole, Dorset, BH15 4HF
How can I contact you?
Web: www.transdev.co.uk/contact-us/
Email:
Telephone lines are open Mon-Fri 9am-5pm, excluding UK Public Holidays.
Main Tel: +44 (0)1202 675 555
T +44(0)1202 644 810 or 0845 0 675 555
F +44(0)1202 677 466
TransDev Chain Sales: T +44(0)1202 644 808 F +44(0)1202 677 466
Special Belts & Manufacturing: T +44(0)1202 644 800 F +44(0)1202 644 809
Premium Breakdown Service 24/365: T +44 (0)7850 548 351 (UK and Europe only)
Our Address: Transmission Developments Co (GB) Ltd, Dawkins Road, Hamworthy, Poole, Dorset, BH15 4HF
Who can I talk to near me?
The TransDev external sales team consists of 7 Regional/Sector Managers and Product Specialists. They regularly visit customers for new enquiries, product support and to provide expert assistance and advice.
How long will a quotation take?
We aim to respond to all enquiries within 2 hours, with either a quotation or a request for further information if we require it. 96% of all calls are answered within 20 seconds. Unless otherwise indicated, all quotations are quoted ‘Ex-Works’ and are valid for 30 days from date of issue.
Is there a minimum order value?
There is a minimum product order value of £10.00 ex VAT (excluding carriage charges).
Stock
How much stock do you hold?
TransDev has 55,000 square feet of production and warehouse space and stocks over 44,000 products. We have over £4M of stock and boast a 96% in-stock ratio.
How is your stock managed?
TransDev has over 1600ms of static racking. However, the majority of our stock, over 70%, is held in automated storage and retrieval machines for optimal picking accuracy and space usage. Our sales, production and warehouses share a fully integrated MRP system from order through to despatch.
Kitting
Do you offer kits of components?
TransDev’s parts Kitting Service is used to supply complex, multi-level kits of parts to our customers. Computer controlled systems ensure all components and assemblies involved in a kit are purchased and kitted together. Our service ensures the kits are produced correctly and in accordance with the customer’s specification at every stage of the process, which is quality controlled to ensure 100% conformance.
Technical Services
What expertise do you have?
Our team is made up of qualified Engineers with many years of experience in power transmission, lifting and conveying applications. They work closely with materials manufacturers, suppliers and customers to provide expert advice and assistance.
What services do you offer?
Our Technical team in conjunction with our field based Sales Engineers can provide everything from onsite inspections and fact finds to design and product advice. We use AutoCAD and Solidworks for 2D and 3D CAD design and can assist with your project from early concepts to prototyping, as well as advise on suitable products for unique applications. We also offer a kitting service, breakdown and onsite repair and fitting.
Can you test products?
We have an in-house testing facility that enables us to conduct destructive testing on belting products manufactured or stocked by TransDev, or those supplied by customers for comparison or failure investigation.
Customer Service
How do you handle returns?
If you wish to return standard/stock parts that are no longer required, we just ask that you contact us in the first instance. Once we agree a return we also ask that you ensure the items are in a saleable condition before returning them. For returns of such parts a 20% handling charge applies.
Unfortunately non-standard/stock items and special orders are non-returnable and are unable to be accepted for credit.
What if I have an emergency?
TransDev can offer a 24 hour service on stock products and can immediately manufacture and dispatch made-to-order products in a machine breakdown situation. To use this premium service, please contact the duty manager (English only spoken) on: T 44 (0)7850 548 351
We regret this number cannot be used for progressing orders out of hours. (UK and Europe only)
Special Belts
What is possible?
TransDev is renowned for its expertise in Special Belt manufacture for a diverse range of applications. TransDev’s Special Belts Division has the expertise and capabilities to fulfil the most exacting of belting briefs. We have the largest Special Belt machining capabilities in the UK. State of the art equipment has enabled TransDev to manufacture some of the most complex belts ever made, many within microns of pitch accuracy.
What should I supply for quoting?
When you deal with TransDev you can be reassured that you are dealing direct with an expert manufacturer with the in-house resources to assist and enhance your projects. You can speak with our Sales, Technical or Production teams. As no two projects are the same the following ‘required information’ is for guidance only. The more information you supply the quicker we can provide an accurate quotation;
- Drawings/models/documentation
- Material(s)
- Finish(es)
- Certification(s)
- Environmental (e.g. food)
- Manufacturing instructions
- Quantity
- Delivery requirement (including batching)
How long will my quotation take?
Most specials to drawing are quoted within 2 hours. Unless otherwise indicated, all quotations are quoted ‘Ex-Works’ and are valid for 30 days from date of issue.
Belt manufacturing time?
TransDev have excellent on-time delivery performance with next day delivery possible on jointed belts ordered as late as 4:30pm (Please ask your TrasnDev Sales contact). For profiled and Backed belts current lead-times please ask your TransDev Sales contact..
Special Manufacturing
What is possible?
With its well established Poole, Dorset based manufacturing facilities, TransDev is the UK’s largest manufacturer of special Pulleys, Gears and Sprockets. These are in addition to our comprehensive standard stock range. These stocks are also available for rapid rework. We also undertake injection moulding.
What should I supply for a quote?
When you deal with TransDev you can be reassured that you are dealing direct with an expert manufacturer with the in-house resources to assist and enhance your projects. You can speak with our Sales, Technical or Production teams. As no two projects are the same the following ‘required information’ is for guidance only. The more information you supply the quicker we can provide an accurate quotation;
- Drawings/models/documentation
- Material(s)
- Finish(es)
- Certification(s)
- Environmental (e.g. food)
- Manufacturing instructions
- Quantity
- Delivery requirement (including batching)
How long will a quote take?
Most items to drawing are quoted within 2 hours. Unless otherwise indicated, all quotations are quoted ‘Ex-Works’ and are valid for 30 days from date of issue.
How do you manage projects?
Our World Class MRP system, with barcode tracking enables us to have instant access to the live status of your order. Live work queues enable us to make real time changes to assist your delivery requirements on existing orders in production. In-process and full final inspection ensures orders are completed to specification.
Delivery timings?
We strive for excellent on-time delivery performance.
- Standard deliveries
- Fast Deliveries are available (premium service).
- Breakdown express cell delivery
- Rework from standards
Further time savings can sometimes be achieved, so it is always important to discuss your delivery timings with your TransDev Sales contact, who can also advise on our current quoted turnaround times.
Payment and Terms
How do I pay?
We accept payment via BACs and bank transfer, with ‘eligible customers’ also able to apply for trade terms and an account with TransDev. We also accept debit card payments.
Can I buy online?
TransDev can process your order via telephone, fax or email. Eligible trade customers can also place orders online via our TransDev Direct ecommerce store.
What are your sales terms?
You can find our Terms & Conditions of sales here. Unless otherwise indicated, all quotations are quoted ‘Ex-Works’ and are valid for 30 days from date of issue.
Trade and Distributors
How do I become a distributor?
TransDev welcomes enquiries for new trade and distribution partners in all markets. To learn more about becoming a TransDev partner follow the link below for TransDev Direct, our distributor and trade programme.
How do I get a Trade Account?
You can quickly apply online for a trade account.
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